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var(--danger)}.complaint-summary{width:100%;color:var(--ink);text-align:left;cursor:pointer;background:0 0;border:0;grid-template-columns:80px 1fr 72px 92px 24px;align-items:center;gap:16px;padding:17px 18px;display:grid}.complaint-summary:hover{background:#f8faf9}.priority-pill{color:var(--teal);background:var(--teal-soft);text-transform:uppercase;border-radius:999px;justify-content:center;padding:6px 8px;font-size:10px;font-weight:900;display:inline-flex}.priority-pill.urgente{color:var(--danger);background:var(--danger-soft)}.summary-main strong,.summary-main small{display:block}.summary-main strong{color:var(--navy);font-size:14px}.summary-main small{color:var(--muted);margin-top:5px;font-size:11px}.summary-date{color:var(--muted);font-size:11px}.ticket-state{color:var(--teal);text-align:center;text-transform:uppercase;background:#edf8f5;border-radius:999px;padding:5px 7px;font-size:10px;font-weight:900}.ticket-state.closed{color:#627780;background:#edf0f1}.expand-mark{color:var(--teal);text-align:center;font-size:20px}.complaint-detail{border-top:1px solid #edf0f1;padding:0 18px 22px}.detail-grid{grid-template-columns:repeat(3,1fr);gap:18px;padding-top:20px;display:grid}.detail-grid span,.detail-grid strong,.detail-description>span{display:block}.detail-grid span,.detail-description>span{color:var(--muted);letter-spacing:.08em;text-transform:uppercase;margin-bottom:6px;font-size:9px;font-weight:800}.detail-grid strong{color:#304a58;font-size:12px;line-height:1.55}.detail-grid a{color:var(--teal)}.status-field select{height:39px;font-size:12px}.email-action strong{margin-bottom:7px}.email-action .email-ok{color:var(--teal)}.email-action .email-pending{color:var(--danger)}.email-action button{background:var(--navy);color:#fff;cursor:pointer;border:0;border-radius:8px;padding:7px 10px;font-size:10px;font-weight:800}.email-action button:disabled{opacity:.55;cursor:wait}.detail-description{background:#f6f8f8;border-radius:11px;margin-top:18px;padding:15px}.detail-description p{color:#405965;white-space:pre-wrap;margin:0;font-size:13px;line-height:1.7}.trace-section{border-top:1px solid var(--line);margin-top:20px;padding-top:20px}.trace-section h3{color:var(--navy);margin:0 0 12px;font-size:17px}.trace-empty{color:var(--muted);font-size:12px}.trace-list{gap:10px;display:grid}.trace-list article{border-left:3px solid var(--teal);background:#f6f8f8;border-radius:8px;padding:14px}.trace-list article>div{justify-content:space-between;gap:14px;display:flex}.trace-list strong{color:var(--navy);font-size:12px}.trace-list time{color:var(--muted);font-size:10px}.trace-list p{color:#405965;white-space:pre-wrap;margin:9px 0;font-size:13px;line-height:1.6}.trace-list small{font-size:10px;font-weight:800}.trace-list button{border:1px solid var(--line);color:var(--navy);cursor:pointer;background:#fff;border-radius:7px;margin-left:10px;padding:5px 8px;font-size:10px}.email-ok{color:var(--teal)}.email-pending{color:var(--danger)}.reply-box{border:1px solid var(--line);background:#fff;border-radius:12px;margin-top:16px;padding:16px}.reply-box label{color:var(--navy);margin-bottom:8px;font-size:12px;font-weight:800;display:block}.reply-box textarea{border:1px solid var(--line);resize:vertical;width:100%;font:inherit;border-radius:9px;outline:none;padding:12px;font-size:13px}.reply-box textarea:focus{border-color:var(--teal);box-shadow:0 0 0 3px #168dcc1a}.reply-box>div{gap:10px;margin-top:10px;display:flex}.reply-box button{color:#fff;cursor:pointer;border:0;border-radius:8px;padding:10px 13px;font-weight:800}.reply-box button:disabled{opacity:.55;cursor:wait}.reply-button{background:var(--navy)}.close-button{background:var(--danger)}.reply-box>small{color:var(--muted);margin-top:9px;font-size:10px;display:block}@media (width<=800px){.admin-stats{grid-template-columns:1fr 1fr}.admin-toolbar{grid-template-columns:1fr}.complaint-summary{grid-template-columns:70px 1fr 65px 22px}.summary-date{display:none}.detail-grid{grid-template-columns:1fr 1fr}.kpi-layout{grid-template-columns:1fr}}@media (width<=560px){.admin-shell{width:min(100% - 24px,1240px)}.admin-user span{display:none}.admin-title-row{flex-direction:column;align-items:flex-start}.admin-title-row h1{font-size:35px}.admin-stats{grid-template-columns:1fr 1fr;gap:9px}.admin-stats article{padding:15px}.admin-stats strong{font-size:25px}.complaint-summary{grid-template-columns:1fr 22px;gap:10px}.priority-pill{grid-column:1/-1;justify-self:start}.ticket-state{grid-column:1;justify-self:start}.reply-box>div{flex-direction:column;align-items:stretch}.detail-grid{grid-template-columns:1fr}.kpi-heading{flex-direction:column;align-items:stretch}.average-kpi{min-width:0}.kpi-cards{grid-template-columns:1fr}.chart-row{grid-template-columns:80px 1fr 22px}}